10 Questions You Should Know About Contacting Us for Custom Optics

10 Questions You Should Know About Contacting Us for Custom Optics

1. What types of custom optics do you offer?

   We provide a wide range of custom optics, including lenses, mirrors, prisms, and beam splitters. Our products can be tailored for industrial, medical, and scientific applications.

2. How can I submit a custom optics request?

   You can submit a request through our website's contact form, via email, or by calling our customer service. Be sure to include your specifications for the best results.

3. What information do I need to provide for a custom order?

   Please provide details such as dimensions, materials, coating requirements, and any specific performance characteristics you need. The more detailed your request, the better we can meet your needs.

4. Are there minimum order quantities for custom optics?

   Yes, we have minimum order quantities depending on the type of optics being produced. Please inquire further when submitting your request.

5. What is the typical lead time for custom optics orders?

   Lead times vary based on the complexity of the optics and our current workload. Typically, it can range from a few weeks to several months. We’ll provide an estimated timeline upon receipt of your order.

6. Can I make changes to my order after I’ve submitted it?

   Changes can be accommodated as long as work has not begun on your order. Please contact us as soon as possible to discuss any modifications.

   Additional reading:
   Key Questions to Ask When Ordering Custom Optics: Contact Us for More Information!
7. Do you offer support for design and engineering?

   Yes, we have a dedicated team of engineers who can assist you in the design process to ensure that the optics meet your specific requirements.

8. What types of payment do you accept?

   We accept various forms of payment, including credit cards, wire transfers, and purchase orders for established businesses.

9. What if I need a prototype before placing a larger order?

   We can certainly create a prototype on request. This allows you to test and verify the design before committing to a larger production order.

10. What is your policy on warranties and returns for custom optics?

    Our policy on warranties and returns for custom optics is based on performance and quality satisfaction. Make sure to review our terms and conditions for detailed information.