Frequently Asked Questions

Dino walk Product Page

Which ages require a ticket for entry?

All guests aged 2 and above must have an admission ticket to enter the event. Children under 2 receive free general admission. For children aged 2-10, you can choose between the Kids Ultimate Ticket or the General Admission Ticket. Adults and youth aged 11 and above should choose the General Admission ticket.

What is included with a General Admission Ticket?

The General Admission Ticket (ages 2+) includes admission to the event, allowing guests to explore all areas, meet the dinosaurs, learn at the Fossil Experience, participate in arts & crafts, and enjoy the Raptor Training Experience.

This ticket is intended for guests aged 11+ or children aged 2-10 who do not want rides and activities included in their tickets. Rides and activities for children aged 2-10 can be purchased on site at the Dino Store or at a self-serve kiosk.

What is included with a Kids Ultimate Ticket?

The Kids Ultimate Ticket (ages 2-10) includes all the benefits of General Admission, PLUS access to activities and rides like our custom dinosaur-themed inflatable attractions, stationary and walking dinosaur rides, fossil digs, T.rex Raceway and more, without having to pay-as-you-go. The Kids Ultimate ticket is the best experience for children ages 2-10.

Note: The largest attractions have a minimum height requirement of 36&#;. All dinosaur rides and inflatable attractions have a maximum weight limit of 140 lbs. and a maximum age limit of 10 years old. Socks are required for inflatables. Souvenirs, Face Paint, Green Screen, and other premium activities are not included with any ticket and can be purchased on-site at the Dino Store.

I would like to upgrade my child's General Admission Ticket to a Kids Ultimate Admission Ticket.

Children between the ages of 2 and 10 can upgrade their General Admission ticket to the Kids Ultimate Ticket at the event by purchasing a Kids Ultimate Upgrade ($16 for U.S. shows, $21 for Canadian shows). Upgrades can be done at the Dino Store, located inside the event.

Who can use a Kids Ultimate ticket?

Kids Ultimate Tickets are for children aged 2-10. Children UNDER the age of 2 receive free General Admission and are allowed to enjoy our Tricera-tots soft play area (must wear socks) at no charge. However, children under 2 will need to purchase ride/activity tickets to participate in ticketed offerings once inside

Are there Adult Ultimate Tickets?

We do not offer Ultimate Admission Tickets for adults or youth ages 11 and up due to age and weight restrictions on the dinosaur rides and inflatables. Our dinosaur rides and inflatables have a maximum age limit of 10 years old and a maximum weight limit of 140 lbs. Adults and youth ages 11 and up should choose the General Admission Ticket, which grants access to dinosaur exhibits, the Raptor Training Children between the ages of 2 and 10 can upgrade their General Admission ticket Experience, the Baby Dino Meet & Greet, and allows adults to accompany younger children to activities and rides.

What is the best way to buy tickets?

Purchasing tickets through the direct link on the Schedule & Tickets page at JurassicQuest.com is the OFFICIAL way to secure tickets for our events and receive the best price.

Tickets purchased from a site that is not directly linked from JurassicQuest.com may not be legitimate. If you have clicked on a link outside of JurassicQuest.com, we urge you to double check for authenticity before purchasing.

Jurassic Quest is not responsible for ticket prices/fees paid for tickets purchased on broker or resale sites.

Can we buy tickets at the door?

Advance purchase is strongly encouraged! Our most popular days and times frequently sell out. Walk-up tickets are subject to availability and cannot be guaranteed. Additional fees may be charged at the entrance. Ticket prices are determined by demand and may change. Both online and at the entrance, all tickets are subject to applicable taxes and fees.

When can I use my tickets?

When you purchase your tickets online, you will need to select the specific day/date you want to attend Jurassic Quest. Unless stated otherwise during purchase, you can arrive on that day/date any time after the event has started. Please note that the entry doors may close up to two hours before the listed closing time on our website for each day.

* In certain cities, we may implement Entry Windows to enhance the guest experience. If this applies to your event, you will be asked to choose a specific time of day to arrive. Once you are at the event, you can stay as long as you want.

Can I receive a refund if I purchase tickets online but am unable to attend the event?

All ticket sales are final, and refunds are only permitted if Jurassic Quest cancels the event.

What should I do if I can't find my order confirmation containing my tickets?

Please contact with the name and address on your order, as well as the event city for which you made the purchase.

Are you interested in learning more about Dinosaur Stationary Rides? Contact us today to secure an expert consultation!

Will I receive physical tickets?

The QR code on your order confirmation serves as your ticket. You must present the QR code at check-in, where a staff member will scan it to redeem the tickets from your order.

Can my order be separated into different tickets?

No, there is one QR code per order, not separate tickets. You will present your QR code at check-in to redeem your order.

What happens if everyone in my group does not arrive at the same time?

If not all members of your group are able to arrive at the same time, the person who purchased the tickets is asked to provide a copy of the ticket QR code to guests with different arrival times. The first guests to arrive should tell the attendant which tickets should be checked-in, and those guests will be allowed entry without having to wait for their entire group. The later arriving attendees can check in with the available tickets remaining under that QR code. There may be delays at entry if either the entire group is not present or if members arriving at different times do not also provide a copy of the QR code.

I want to change the dates on my ticket. I would like to attend on a different date than the one I purchased.

Please contact with the city you purchased for, your order number, and the date to which you would like to exchange for the same city. Tickets cannot be transferred between locations or future events.

Why are there service charges?

There are additional fees, as well as taxes, which are displayed directly above the order total in your cart before checkout. The additional fees include a facility fee, a ticketing portal fee, and a convenience fee. Taxes and fees apply to both online andon-site purchases.

I won free tickets! Where do I get my tickets?

Either the prize-providing partner will send your tickets to you in advance, or they will coordinate with us to have your name at will call. Please check with whoever you won the prize from first before coming to the event.

I do not have a printer. Can I show my tickets from my or tablet?

Yes, you can show the QR code directly from your or tablet. You can also provide your name and address at the door, and we can look up your purchase.

Do tickets cost more at the door?

Walk-up tickets are subject to availability and cannot be guaranteed. Additional fees may be charged at the entrance. Ticket prices are determined by demand and may change. Both online and at the entrance, all tickets are subject to applicable taxes and fees. On-site ticket purchases may have a slight price increase to accommodate additional processing fees.

Does Jurassic Quest have a military or first responder discount?

Active-duty police officers, firefighters, paramedics, and active or retired military personnel, including veterans, along with their spouses and children, may receive a discount on tickets. An ID must be presented at the event.

Can we leave and come back on the same day?

Unless otherwise indicated at check-in, you will be able to leave and re-enter the event on the same day. If the venue charges for parking, you may be required to pay for parking again upon re-entry.

Can I pay with cash?

Jurassic Quest is a 100% cashless event. The following forms of electronic payment are accepted for tickets, activities, and merchandise: debit and credit cards (Visa, Master Card, American Express, Discover), Apple Pay, Google Pay and Cash App. Parking, concessions, and all food/beverage services are operated by the local venue. Many venues across the country have moved to cashless transactions, with only debit or credit cards accepted as forms of payment. Please check the venue website before your visit to find out what payments the venue will accept for parking and concessions.

What is the Jurassic Quest Ticket Guarantee?

Purchase your tickets with confidence! The Jurassic Quest Ticket Guarantee protects you if a Jurassic Quest event is cancelled for any reason. 100% of the full ticket purchase amount will automatically be refunded to the card you used to make your original purchase. The guarantee applies to event cancellations only and does not cover any other reasons why you may not be able to attend the event or requests to change the date of your visit.

At each production process, we will send you pictures and videos for confirmation. If you are happy, we will move to the next step. If not, we will modify it until you are satisfied.

Before delivery, we will provide as many details as possible, such as pictures, videos, etc&#; After we receive your approval, then the delivery will be arranged.

If you are not satisfied before delivery, we can provide a FULL payment refund without a reason.

If you are looking for more details, kindly visit Fiberglass Dinosaur Bin.